bdgil Privacy Policy — How We Handle Your Data

1. Introduction

bdgil ("we", "us", "our") operates the online casino and sports betting platform accessible at bdgil.org. This Privacy Policy describes how bdgil collects, processes, stores, and protects personal data provided by users ("you", "your") of the platform. It applies to all registered account holders and to any visitor who accesses the platform, whether or not they have created an account.

By using bdgil, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this policy carefully and to contact our support team if you have any questions about how your data is handled. This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

Our Privacy Principles at a Glance

2. Information We Collect

bdgil collects personal data through several channels: directly from you during registration and account use, automatically through your use of the platform, and from third-party payment processors during deposit and withdrawal transactions. The categories of data we collect are described below.

Data We Collect Directly From You

Data Collected Automatically

• Device and browser information: device type, operating system version, browser type and version, screen resolution, and language preference.
• Network information: IP address and approximate geographic location derived from IP address (city or region level only — not precise GPS location).
• Session and usage data: pages visited, features used, time spent on the platform, clickstream data, and error logs generated during your session.

3. How We Use Your Information

bdgil uses personal data only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected without your explicit consent or a valid legal basis.

• To create and manage your account, including verifying your identity during registration and KYC processes, and maintaining the accuracy of account records.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods, and to maintain accurate financial records of all transactions in BDT.
• To deliver our services, including making games available, settling bets, applying bonuses, and providing customer support.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention, responsible gaming requirements, and responding to lawful requests from authorities.
• To improve the platform through analysis of usage patterns, identification of technical issues, and development of new features based on how players engage with the service.
• To send you service communications such as account alerts, transaction confirmations, and security notifications. Marketing communications are only sent where you have provided consent and may be withdrawn at any time.

4. Lawful Basis for Processing

bdgil processes your personal data on one or more of the following lawful bases, depending on the specific processing activity involved.

5. Sharing Your Information

bdgil does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable data protection standards.

• Payment service providers: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment processor (e.g. bKash, Nagad, Rocket, Upay, or card scheme) solely to complete the transaction.
• Technology and service providers: Third-party vendors who supply platform infrastructure, fraud detection tools, analytics services, or customer support technology may process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: bdgil may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, legal process, or in order to protect the safety of users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bdgil's business, personal data held by bdgil may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

6. Payment Data and Financial Information

bdgil takes the security of payment data with particular seriousness. When you make a deposit using bKash, Nagad, Rocket, Upay, or a bank card, the transaction is handled by the payment provider's own secure infrastructure. bdgil receives only a transaction reference number, the payment method type, and the amount — bdgil never has access to your full mobile wallet PIN, card number, CVV, or online banking credentials.

Financial transaction records associated with your account are retained for the period required by applicable financial record-keeping obligations. These records are held securely and are accessible only to authorised bdgil personnel and, where legally required, to regulatory or law enforcement authorities. Transaction records are not used for any purpose other than account management, dispute resolution, and legal compliance.

7. Data Retention

bdgil retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide.

• Active account data (registration details, KYC documents, account preferences): retained for the duration of your account and for a period of up to 5 years following account closure, in line with financial record-keeping obligations.
• Transaction records: retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering obligations applicable to financial service operators in Bangladesh.
• Support communications: retained for up to 2 years from the date of the communication, for quality assurance and dispute resolution purposes. Communications relating to unresolved disputes may be retained for longer.

8. Your Rights Over Your Personal Data

bdgil respects your rights in relation to your personal data. You may exercise any of the following rights by contacting our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

• Right of Access: You may request a copy of the personal data bdgil holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn the consent on which processing was based.
• Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of data), you may request that we restrict processing of your data while the matter is being investigated.
• Right to Object: Where processing is based on legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Please note that some rights are not absolute and may be subject to limitations where bdgil has overriding legal obligations — for example, we cannot delete transaction records that we are legally required to retain. We will always explain our reasoning if we are unable to fulfil a request in full.

9. Cookies and Tracking Technologies

bdgil uses cookies and similar technologies on the platform to ensure it functions correctly and to improve the user experience. A cookie is a small data file stored on your device when you visit a website. The following types of cookies are used on the bdgil platform.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect your account. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players interact with the platform — which features are used most, where errors occur, and how navigation flows. This data is aggregated and anonymised where possible.
• Preference cookies: Store your platform preferences, such as language selection and display settings, so they are remembered on your next visit.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling essential cookies will impair platform functionality. Disabling analytics or preference cookies will not affect your ability to use the core platform services.

10. Data Security

bdgil implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel on a need-to-know basis, secure server infrastructure with regular security audits, and logging and monitoring of access to sensitive data systems.

While bdgil takes data security seriously, no system is entirely immune to risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bdgil will notify affected users without undue delay and will take all reasonable steps to contain the breach and mitigate its effects.

11. Changes to This Policy and How to Contact Us

This Privacy Policy is effective as of January 2026. bdgil reserves the right to update this policy at any time. Material changes will be communicated to registered users via the contact details held on their account. The most current version of this policy will always be available on this page. Your continued use of the platform following any update constitutes your acceptance of the revised policy.

For all privacy-related questions, data requests, or complaints, please contact our data team by email at: [email protected]